The owner of the Lords and Ladies hair salon has difficulty in standardizing and controlling the quality of service that the customers in his salon receive.This problem illustrates which of the following unique features of service?

Question

Quizplus · Accepted Answer

Heterogeneity refers to the variability in the quality of service due to the interaction between the service provider and the customer. This makes it difficult to standardize and control the quality of service, as is evident in the case of the Lords and Ladies hair salon. The other unique features of service, such as intangibility, inseparability, perishability, and marketability, do not directly relate to the problem described in this scenario.

The Owner of the Lords and Ladies Hair Salon Has