Machinery such as ATMs and online customer services can reduce the ____ that comes from increased contact with human employees.

Name: Machinery such as ATMs and online customer services can reduce the ____ that comes from increased contact with human employees.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Heterogeneity refers to the variability in service quality that can occur when humans are involved. Machinery like ATMs and online services reduce this variability by providing consistent service.

Machinery Such as ATMs and Online Customer Services Can Reduce