Management at Readyfresh Dry Cleaners is concerned that it maintains a high level of service for its business accounts. How should the firm monitor the level of service these customers receive?
A) Develop a code of service.
B) Set service objectives.
C) Formally survey customers.
D) Specify service uniformity.
E) Stress truthfulness with employees.

Question

Quizplus · Accepted Answer

The best way to monitor the level of service business accounts receive is by formally surveying them. This allows the company to gather feedback directly from the customers and make necessary improvements to their service. Developing a code of service, setting service objectives, specifying service uniformity, and stressing truthfulness with employees are all important practices for maintaining high levels of customer service, but they do not directly address the issue of monitoring service for business accounts.

Management at Readyfresh Dry Cleaners Is Concerned That It Maintains