Kate is upset because the bank did not credit her account with a deposit,which resulted in a returned check to Kate's landlord.When she was told the branch manager was on vacation,Kate resigned herself to waiting two weeks to have the matter resolved.To her surprise,though,the receptionist apologized for the error and drafted a letter to Kate's landlord while Kate waited.The bank was engaging in which type of decision-making strategy?
A) Employee empowerment
B) Centralized management
C) Structured
D) Immediate-focused
E) Product-focused

Question

Quizplus · Accepted Answer

The bank is engaging in employee empowerment, where the receptionist took immediate action to resolve the issue without having to wait for the branch manager's approval.

Kate Is Upset Because the Bank Did Not Credit Her