Measures of customer complaints and warranty claims are used in tracking

Question

Quizplus · Accepted Answer

Measures of customer complaints and warranty claims are used in tracking quality performance, as they are indicators of potential issues with the product or service. Materials/scrap control performance would be measured by tracking the amount of materials wasted in production, inventory performance would be measured by tracking inventory levels and turnover, and delivery performance would be measured by tracking on-time delivery rates and lead times.

Measures of Customer Complaints and Warranty Claims Are Used in Tracking