All-aboard Travel Agency incurred the following activity costs related to the quality of service.Identify those costs that are costs of conformance (CC)and those costs that are costs of nonconformance (CN).
_____
a. Reservation processing improvements
_____
b. Customer complaint processing
_____
c. Personnel training
_____
d. Computer downtime
_____
e. Proofreading tickets and confirmations

Question

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The Answer of All-aboard Travel Agency incurred the following activity costs related to the quality of service.Identify those costs that are costs of conformance (CC)and those costs that are costs of nonconformance (CN).
_____
a. Reservation processing improvements
_____
b. Customer complaint processing
_____
c. Personnel training
_____
d. Computer downtime
_____
e. Proofreading tickets and confirmations

All-Aboard Travel Agency Incurred the Following Activity Costs Related to the Quality