According to the chapter case, which of the following is not one of the problems created by the Great Britain's National Health Service (NHS) booking tool, Choose and Book?
A) Assigning wrong specialists to appointments
B) Confusing interface
C) Appointment booking errors
D) Lack of paper trail
E) Improper handling of referrals

Question

Quizplus · Accepted Answer

The chapter case does not mention lack of paper trail as one of the problems created by the Choose and Book tool. It does, however, mention the other options as problems, such as appointing patients to the wrong specialists, confusing interface, appointment booking errors, and improper handling of referrals leading to delays and missed appointments.

According to the Chapter Case, Which of the Following Is