You have been hired by Inspiration Inc. to help improve its profit margin. Inspiration Inc. is a business communications consulting firm that services many clients in different industries throughout the world. The firm provides its clients with customized written recommendations about how to best use the client's existing resources to improve the client's internal communications. The company has approximately 100 consultants, all of whom are located in its central headquarters in Chicago. What system do you recommend to improve Inspiration Inc.'s business processes and increase its profit margin?
A) Extranet, to enable quick collaboration via the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed
B) CRM, to maintain easily accessible customer records to minimize the time spent looking for client data
C) KMS, to minimize redundant work on similar clients
D) Video conferencing system, to improve collaboration
E) MIS, to produce reports on the firm's operations

Question

Quizplus · Accepted Answer

An extranet would allow for efficient communication and collaboration with clients, reducing the amount of time and paperwork needed for communication. This would improve business processes and increase overall profit margin. Implementing a CRM system and KMS could also be beneficial, but an extranet would have a more immediate impact on the bottom line. Video conferencing and MIS could be helpful for internal communication and data reporting, but they would not directly impact profit margin as much as an extranet.

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