The following are all key factors in the problem control process except:
A) finding a temporary solution until the problem can be fixed
B) understanding the problem so it can be explained to others.
C) determining the problem is due to operator error.
D) logging and recording of the initial complaint.

Question

Quizplus · Accepted Answer

Determining that the problem is due to operator error is not necessarily a key factor in the problem control process. The focus of the problem control process is on identifying the root cause of the problem and developing a permanent solution to prevent recurrence. While it may be useful to determine if operator error was a contributing factor, it is not essential to the process. The other three factors listed (finding a temporary solution, understanding the problem, and logging/recording the complaint) are all important steps in the problem control process.

The Following Are All Key Factors in the Problem Control