"You always take Jenny's side. You're a racist! I can't believe somebody as dumb as you could become a therapist!" As the group leader, it's time for you to respond; all eyes are on you.
A) The situation calls for you to respond forcefully
B) Only with a firm response can you maintain authority
C) The situation demands a non-defensive response
D) According to experts Baker, 2003), a warning should be issued, whereby a repeated outburst will result in removal from the group

Question

Quizplus · Accepted Answer

Responding forcefully (A) or issuing a warning (D) may escalate the situation and make the group member feel attacked, defensive, or unheard. A firm response (B) may also come across as confrontational or authoritarian. The best option is to respond non-defensively, acknowledge the group member’s feelings, and create a safe space for dialogue and understanding. For example, you could say something like, "I hear that you feel frustrated and unsupported. Can you tell me more about what you're experiencing? Let's work together to find a resolution everyone feels comfortable with."

"You Always Take Jenny's Side