The staff nurse has a question regarding an employment benefit. The nurse manager is unable to answer the question and suggests that the nurse contact the human resources department. The nurse states, "Oh never mind, they are so unfriendly down there and can never help you anyway." This statement reflects what basic issue?

Question

Quizplus · Accepted Answer

1. There is no evidence that this nurse cannot ask the question in a logical manner.
2. The nurse manager does not have to know everything, but should be able to lead the staff to a place where answers are obtainable.
3. The job of the human resources department is to support the employees and to display a helpful attitude. If this nurse's comment is correct, the HR department in this facility has failed to do so.
4. There is no indication that this nurse is lazy.

The Staff Nurse Has a Question Regarding an Employment Benefit