A nurse manager is meeting with a staff member because of patient complaints about the nurse's attitude and behavior toward patients. The nurse gets angry and begins yelling at the nurse manager that the patients are just difficult patients sometimes. What is the best approach for the nurse manager to take?

Question

Quizplus · Accepted Answer

1. This is challenging to the nurse and will most likely not reduce the nurse's response.
2. This is an extreme response and would only be used if the manager felt immediate physical threat.
3. During times of stress like this often good for both parties to step back and try to regain more composure.
4. This is a rash decision that would require more thought and more data to support termination. Typically HCOs have a process to document problems over time and there is no indication this is the case here.

A Nurse Manager Is Meeting with a Staff Member Because