A consumer complains about the lack of change in an aspect of the health plan that the consumer noted as negative in an earlier patient satisfaction survey. What is the nurse's best response to this complaint?

Question

Quizplus · Accepted Answer

1. Patient satisfaction surveys alone do not provide adequate data.
2. The consumer should not be discouraged regarding his or her role in offering feedback.
3. Rather than encouraging high-level complaints, the nurse should direct the patient to the plan's representatives.
4. It is important to acknowledge the consumer's role in evaluation, but also to educate about the multifaceted aspects of this process.

A Consumer Complains About the Lack of Change in an Aspect