The nurse manager smiles constantly during a staff meeting in which changes to the holiday work schedule are announced. What is the probable result of this presentation?

Question

Quizplus · Accepted Answer

1. This is not the result of constant smiling during the delivery of bad news. The nurse manager's demeanor should match the message to some extent.
2. This is not necessarily the case.
3. Constant smiling when it is not appropriate may make the nurses mistrust the manager.
4. The nurse manager should convey this support by being supportive and understanding the issues, not by smiling while delivering the message.

The Nurse Manager Smiles Constantly During a Staff Meeting in Which