During the nurse manager's performance evaluation, the nurse executive shares that the staff believe the manager makes overly judgmental statements. Which strategies could the manager use to avoid this tendency? Select all that apply.

Question

Quizplus · Accepted Answer

1. The manager could be direct in communication style and still jump to conclusions and make hasty judgments.
2. If the manager uses active listening, the tendency to jump to conclusions will be lessened. The manager will be actively involved in the conversation and will be thinking about what is being said and how it is being said. This should slow down the manager's tendency to immediate response.
3. If the manager tries to understand other people's viewpoints, the manager will think more about the conversation taking place. This should slow down the manager's tendency to make rapid conclusions without getting all the needed information.
4. This "stop and think" strategy will likely help the manager avoid jumping to conclusions.
5. Open questioning is a good conversation technique, but is not a way to prevent making snap judgments.

During the Nurse Manager's Performance Evaluation, the Nurse Executive Shares