Over the last six months, patient satisfaction surveys have begun to mention that the facility is not as clean as expected. How should an administrator using evidence-based management (EBM) strategies deal with this information?

Question

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1. This is an excuse for the outcome of this survey and does not meet the EBM principle of facing the hard facts.
2. This is an excuse for the outcome of this survey and does not meet the EBM principle of facing the hard facts.
3. EBM encourages the manager or administrator to "face the hard facts" and not to make excuses for evidence. The administrator should treat the organization as a work in progress and use this information to encourage housekeeping workers to improve.
4. Demanding an answer to the situation is not an EBM principle. The administrator should see the organization as a work in progress. Something has occurred to impact the hospital's cleanliness. That issue should be addressed and rectified, but it is not necessary to be demanding and accusatory.

Over the Last Six Months, Patient Satisfaction Surveys Have Begun