A serious medication administration error occurred on the unit last night. What statement, made by the nurse manager, reflects the current focus of quality improvement (QI) related to this situation?

Question

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1. In this statement, the nurse manager is trying to discover who to blame for the error. Today's emphasis is on system failure, rather than on an individual.
2. This statement reflects concern about how the system allowed the error to occur. This is the current view of errors.
3. The nurse manager is trying to discover the individual to blame in this statement. Today's emphasis is on fixing the system, not on blaming an individual.
4. This statement is one of determining blame for the error. Today's focus is on the system, not on the individual.

A Serious Medication Administration Error Occurred on the Unit Last