What Was Tom LaSora's Impact on the Union-Management Relationship at Chrysler

What was Tom LaSora's impact on the union-management relationship at Chrysler?

A) The more conciliatory dealings has resulted in more agreements, and better work practices.
B) His hard line approach has made dealings much more hostile than either Ford or GM have experienced.
C) His anti-union stance has resulted in overall lower automobile costs for the consumer.
D) His "customer first" approach has resulted in a superior dealer network.