A manager at an automobile plant had two suppliers that delivered defective parts. He or she now thinks that all suppliers are unreliable. This is an example of which of the following cognitive biases?
A) Illusion of control
B) Escalation of commitment
C) Projection
D) Representativeness

Question

Quizplus · Accepted Answer

This is an example of the representativeness bias, where a person forms a judgment or belief based on a stereotype or generalization rather than on actual evidence or data. In this case, the manager is generalizing that all suppliers are unreliable based on the behavior of just two suppliers.

A Manager at an Automobile Plant Had Two Suppliers That