The coal mining industry replaced the small batch system with a more efficient mass technology system ("long wall method." Why was it not successful?
A) The new system disrupted the established working relationships and informal norms of the group.
B) Top management was never committed to the new process.
C) The TQM principles in use at the time just didn't work in this intensive industry
D) The change was too revolutionary in that the technology was not tested prior to implementation.

Question

Quizplus · Accepted Answer

The disruption of established working relationships and informal norms of the group was likely a major factor in the lack of success for the new system. This is a common challenge with introducing new technologies, particularly in industries with strong cultural traditions or long-standing work practices. Top management commitment, TQM principles, and lack of testing may have also contributed to the system's failure, but the disruption of group relationships is likely the primary cause.

The Coal Mining Industry Replaced the Small Batch System with a More