The overall goal of total quality management (TQM) is/are ________.
A) economies of scale
B) pooled interdependence
C) continuous improvement
D) radical innovation

Question

Quizplus · Accepted Answer

The overall goal of TQM is continuous improvement, which involves identifying opportunities for improvement, making changes, and measuring results to ensure effectiveness. TQM emphasizes the involvement of all employees in the process of improving quality, as well as the focus on meeting customer needs and expectations. Economies of scale and pooled interdependence are not the primary goals of TQM, and radical innovation may be a desirable outcome of TQM but is not the overarching goal.

The Overall Goal of Total Quality Management (TQM) Is/are ________