Which of the Following Statements Is True of Institutional Change

Which of the following statements is true of institutional change?

A) Institutional change is most effective in organizations pursuing multiple goals of equal importance.
B) Institutional change makes customers value an organization's output more because of its product or service.
C) Institutional change entails transferring the ability to effectively perform tasks from one organization to another.
D) Institutional change agents typically focus on large-scale social problems that have proven difficult for governments or other social actors to solve.