Jason yells at a bank teller because of a mistake on his account.Observers are likely to think Jason is a rude,quarrelsome person.Jason,however,would probably attribute his angry outburst to the frustrating situation of waiting in line and dealing with a surly teller.This apparent contradiction illustrates:
A)perceptual confirmation.
B)the covariation model of attribution.
C)the actor-observer effect.
D)normative influence.

Question

Quizplus · Accepted Answer

The situation described is an example of the actor-observer effect, which refers to the tendency for people to attribute their own behavior to situational factors, while attributing others' behavior to their character or disposition. Jason sees the situation as frustrating and the bank teller as rude, while observers may see Jason as being rude or quarrelsome. The other answer choices do not accurately reflect the situation.

Jason Yells at a Bank Teller Because of a Mistake