Total quality management (TQM) is an integrated organization-wide strategy for improving product and service quality.
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Q7: Manufacturing operations are classified according to the
Q9: The first step in the service-profit chain
Q11: All manufacturing operations produce physical goods.
Q12: In TQM, customer focus and satisfaction, continuous
Q13: Higher productivity is good not only for
Q14: The purpose of service recovery is to
Q15: Extrinsic productivity indicates how much labor, capital,
Q18: Generally speaking, it costs ten times as
Q20: At their core, companies are production systems
Q21: The product quality characteristic of _is defined
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