The American Society for Quality defines quality as____________ .
A) a product free of deficiencies, or the characteristics of a product or service that satisfy customers' needs
B) a product that customers perceive as free of deficiencies
C) any product made from error-free components
D) a product produced according to a sacrificing design plan
E) none of these

Question

Quizplus · Accepted Answer

The definition of quality provided by the American Society for Quality involves meeting or exceeding customer needs, rather than just making a product free of deficiencies. Therefore, choice A is the best option.

The American Society for Quality Defines Quality As____________