A company has purchased new software which will allow its employees to extend the electronic support capabilities and partsordering efficiencies the company offers its customers. The company's improved____________ should lead to improved employee satisfaction.
A) service capability
B) lean manufacturing
C) service benchmarking
D) service empowerment
E) customer empathy

Question

A company has purchased new software which will allow its employees to extend the electronic support capabilities and parts­ordering efficiencies the company offers its customers. The company's improved____________  should lead to improved employee satisfaction.
A) service capability
B) lean manufacturing
C) service benchmarking
D) service empowerment
E) customer empathy

Quizplus · Accepted Answer

Service capability is an employee's perception of his or her ability to serve customers well.

A Company Has Purchased New Software Which Will Allow Its