When one plant was closed due to a merger, employees were forced to move to another and take substantial cuts in their hourly wage. Managers should engaged in_____ as employees described the forced changes in their lifestyles.

Question

When one plant was closed due to a merger, employees were forced to move to another and take substantial cuts in their hourly wage. Managers should engaged in_____ as employees described the forced changes in their  lifestyles.

Quizplus · Accepted Answer

Empathetic listening is a technique of understanding the speaker's perspective and personal frame of reference and giving feedback that conveys that understanding to the speaker.

When One Plant Was Closed Due to a Merger, Employees