As CEO of UPS, Michael Eskew transformed the company from a package delivery service to a logistics expert so it could serve as a traffic manager for corporate America. As a transformational manager, Eskew ______.
A) insisted his employees do the right thing
B) created opportunities for rewards
C) used intellectual stimulation to encourage his employees to take innovative approaches to problem solving
D) encouraged his employees to depend on information technology as the basis for decision-making
E) created heuristics to guide the transformation procedure

Question

Quizplus · Accepted Answer

According to the passage, Eskew encouraged his employees to take innovative approaches to problem solving by using intellectual stimulation. This aligns with the description of a transformational manager who inspires employees to look beyond their own self-interest and think creatively to solve problems.

As CEO of UPS, Michael Eskew Transformed the Company from a Package