Surface-level communication focuses on
A) both content and relationship.
B) logic as opposed to emotion.
C) the literal meaning.
D) obvious emotion.

Question

Quizplus · Accepted Answer

Surface-level communication focuses on the literal or explicit meaning of the message, without taking into account the hidden or underlying meanings. It is straightforward and lacks depth in analyzing the message beyond its face value. Option A is incorrect because surface-level communication may not consider the relationship between the communicators unless that forms part of the literal meaning of the message. Option B is incorrect because surface-level communication may include emotions without delving deeper into it. Option D is incorrect because the emotions may not be apparent or may not be the focus of surface-level communication.

Surface-Level Communication Focuses on