Responses to open-ended questions can be categorized,placed in order,assess degrees of attitudes and feelings,and request specific information.
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Q11: While it is important to provide an
Q12: The indirect approach to delivering negative news
Q13: The degree of identifying information in the
Q14: A crisis communication team includes people who
Q15: When you need to speak to an
Q17: Thomas Kuhn,author of The Structure of Scientific
Q18: Vendors are internal customers.
Q19: The written message involves both verbal and
Q20: Only in the case of major crises,where
Q21: Which of the following statements is true
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