While documenting care provided to a patient in the home, the nurse encounters a problem with the electronic medical record. Which action indicates that the nurse was able to troubleshoot and address the problem?

Question

Quizplus · Accepted Answer

Following the steps in the technical difficulties guide and completing documentation indicates that the nurse was able to troubleshoot and address the problem with the electronic medical record without interrupting patient care or resorting to a non-electronic documentation method. Telephoning the information technology department may be necessary if the problem persists or is beyond the nurse's ability to solve, but it is not the first step in troubleshooting. Using the patient's personal computer to access the electronic record is not recommended for security and privacy reasons.

While Documenting Care Provided to a Patient in the Home