Boundary spanners work in some of the most demanding jobs in service firms.

Question

Quizplus · Accepted Answer

Boundary spanners are employees who interact with customers and external stakeholders such as suppliers, regulators, and partners. They are responsible for representing the firm's interests while also understanding and responding to customers' needs and preferences. This job can be demanding and requires excellent communication and problem-solving skills.

Boundary Spanners Work in Some of the Most Demanding Jobs