Service process redesign can be categorized into all EXCEPT which of the following types?
A) Getting rid of non-value adding steps.
B) Shifting to self-service.
C) Delivering direct service.
D) Separating services.
E) Redesigning the physical aspect of service processes.
Correct Answer:
Verified
Q2: Service process redesign efforts typically focus on
Q3: Customer participation refers to the actions and
Q8: Service blueprints _, and how these are
Q9: Redesign efforts should ideally achieve all of
Q10: Which of the following is NOT an
Q10: Part of the challenge of implementing poka-yokes
Q11: SST is only better than the interpersonal
Q12: A key problem with self-service technologies is
Q15: A blueprint specifies in some detail how
Q18: Blueprints can pinpoint the stages in the
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