A drawback of service blueprints is that they cannot give managers the opportunity to identify potential fail points in the process where there is a significant risk of things going wrong and diminishing service quality

Question

Quizplus · Accepted Answer

Service blueprints specifically identify potential fail points in the process where there is a significant risk of things going wrong and diminishing service quality. Therefore, it provides managers with the opportunity to identify these points and address them before they become an issue.

A Drawback of Service Blueprints Is That They Cannot Give