The delivery process surrounding the core product of an overnight hotel stay includes scheduling, nature of process, customer role and service level.

Question

Quizplus · Accepted Answer

The delivery process surrounding the core product of an overnight hotel stay includes scheduling (booking a room), nature of process (check-in, room service, check-out), customer role (providing necessary information, settling payment), and service level (quality of room, customer service). Therefore, the statement is true.

The Delivery Process Surrounding the Core Product of an Overnight