Customers being turned away or having to wait is an implication of which aspect of services?
A)People may be a part of the service experience.
B)Intangible elements usually dominate value creation.
C)Services are often difficult to visualize and understand.
D)Customers may be involved in co-production.
E)Most services cannot be inventoried.

Question

Quizplus · Accepted Answer

Most services cannot be inventoried, meaning they cannot be stored for later use. This leads to situations where if the service capacity is fully utilized or exceeded, additional customers cannot be served immediately and may have to wait or be turned away.

Customers Being Turned Away or Having to Wait Is an Implication