Kelsey obtains a business liability insurance policy from Loyal Insurance Company for Kelsey's Framing & Art Supplies store.When an event occurs that gives rise to a claim,Loyal has a duty to

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When a claim arises, the insurance company has a duty to investigate to determine the facts surrounding the incident. This is necessary to determine if the claim is covered by the policy and to assess the amount of damages to be paid. The other choices (B, C, and D) are not typically duties of the insurance company in handling a claim.

Kelsey Obtains a Business Liability Insurance Policy from Loyal Insurance