Customer satisfaction is an example of a non-financial performance measure.Very few customer satisfaction measures are financial in nature.

Question

Quizplus · Accepted Answer

Customer satisfaction is typically measured through surveys, feedback, and other non-financial methods such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT). These metrics evaluate how satisfied customers are with the products or services they receive, which cannot be expressed in financial terms.

Customer Satisfaction Is an Example of a Non-Financial Performance Measure