Total Quality Management emphasizes knowledge building process; the heart of that process has been the reliance on data-based analysis and teamwork that brings managers, workers, and researchers together to define and solve problems.

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Total Quality Management (TQM) does emphasize the knowledge-building process, and this process relies on data-based analysis and teamwork involving managers, workers, and researchers to define and solve problems.

Total Quality Management Emphasizes Knowledge Building Process; the Heart of That