A performance gap is when an agency is performing improperly or below capacity and is recognized by agency executives, personnel, clients, or other constituencies.

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A performance gap is a real phenomenon that occurs when an organization or agency is not performing up to its full potential, as measured by various criteria such as productivity, customer satisfaction, revenue, or other performance indicators. It is important to recognize and address performance gaps proactively to ensure that the agency can achieve its goals and objectives, and deliver high-quality products and services to its stakeholders.

A Performance Gap Is When an Agency Is Performing Improperly