When U.S. companies hire workers in India to staff their customer service call centers, they are engaging in

Question

Quizplus · Accepted Answer

Hiring workers in India to staff customer service call centers is an example of outsourcing, which is the practice of obtaining goods or services from an outside supplier, especially in place of an internal source. This allows companies to reduce costs and improve efficiency, but it can also be controversial due to concerns about job loss and exploitation of workers in developing countries. The other options, predatory pricing and unfair trade practices, do not accurately describe this situation. Labor engagement is not a commonly used term and does not fit the context of the question.

When US Companies Hire Workers in India to Staff Their Customer