By _______ is the customer firm's and supplier firm's synchronization of activities,resources,and capabilities to accomplish a collective set of tasks.

Question

Quizplus · Accepted Answer

Coordination refers to the synchronization of activities, resources, and capabilities between a customer firm and a supplier firm to achieve a shared set of tasks. Trust and commitment are important factors in facilitating coordination, but they are not the same as coordination itself. A service recovery system is a specific mechanism for handling customer complaints or issues, which is not directly related to coordination between firms.

By _______ Is the Customer Firm's and Supplier Firm's Synchronization