The Process perspective identifies the processes we should improve to succeed

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The balanced scorecard is a framework that helps organizations align their strategy with their performance measures. It identifies key performance indicators (KPIs) for financial, customer, internal processes, and learning and growth perspectives. The process perspective is one of the key perspectives in the balanced scorecard framework as it focuses on the processes that should be improved to achieve strategic objectives. Therefore, understanding how the balanced scorecard fits together and how it supports a company's strategy is important.

The Process Perspective Identifies the Processes We Should Improve to Succeed