A nurse manager has required that all nursing staff attend an in-service on dealing with verbal threats. A staff nurse wonders why this is necessary since, "Words don't hurt me. I just ignore them." What is the nurse manager's most appropriate response to this statement?

Question

Quizplus · Accepted Answer

1. This response is aggressive and not appropriate.
2. Verbal aggression often precedes physical violence; if the situation can be defused at the verbal stage, physical violence may not occur.
3. Staff members cannot be expected to handle everything, but they should be prepared to handle common incidents.
4. The manager should have a more concrete and personally relevant rationale for this action.

A Nurse Manager Has Required That All Nursing Staff Attend