The chief nurse officer (CNO) has received numerous complaints by staff regarding their manager. The staff describes behaviors such as not granting requested days off, favoring other staff members, and allowing lateral violence in the department. Which statement by the CNO to the manager would specifically describe a lack of civility?

Question

Quizplus · Accepted Answer

The statement "Your behavior is rude and disrespectful towards your staff" specifically addresses a lack of civility, which involves treating others with respect and valuing their opinions and perspectives. The other choices imply unprofessionalism or a breach of policy, but do not specifically address the importance of respectful behavior in the workplace.

The Chief Nurse Officer (CNO) Has Received Numerous Complaints by Staff