A nurse manager gives a staff nurse an exceptional appraisal. The other nurses learn of the appraisal and are upset because this nurse has had numerous complaints from peers regarding laziness. The manager informs a colleague the nurse obtained an exceptional appraisal because the nurse "will always work for me when I need extra help to come in." This is an example of which problem in evaluating?

Question

Quizplus · Accepted Answer

This is an example of a leniency error, where the nurse manager has given a higher rating than the nurse deserves due to personal reasons (the nurse always being available for extra help), despite receiving complaints about laziness from peers.

A Nurse Manager Gives a Staff Nurse an Exceptional Appraisal