A public health agency is transitioning from a traditional management model for quality assurance to a TQM approach.Which of the following changes will occur within the agency?
A) Increased administrative authority
B) Increased participation by all staff
C) Additional focus on quality assurance
D) Specialized accountability for services provided

Question

Quizplus · Accepted Answer

The TQM approach includes increased participation by all staff,process accountability (rather than specialized accountability),and focus on continuous improvement (rather than quality assurance).Administrative authority is part of the traditional management model.

A Public Health Agency Is Transitioning from a Traditional Management