The secretary that manages the sales manager's schedule and screens his call, is fulfilling the communication function of:

Question

Quizplus · Accepted Answer

Gatekeeping is the function of controlling and managing access to a person or group. In this case, the secretary is managing the sales manager's schedule and screening his calls, deciding which ones to allow through to him and which ones to filter out. This is an example of gatekeeping. The other options, queuing, verifying, and information skimming, do not accurately describe the secretary's communication function in this scenario.

The Secretary That Manages the Sales Manager's Schedule and Screens