As a flight attendant, Mary Ann is supposed to smile and act cheerful at all times on the flight; however, she feels tired and annoyed. The conflict between the emotion she feels and the emotion she is required to express is called emotional:
A) dissonance.
B) labor.
C) conflict.
D) incongruence.
Correct Answer:
Verified
Q1: All of the following are ways to
Q3: Which of the following is NOT an
Q4: Emotions that people actually experienced are known
Q5: Stressors are:
A) the effects of stress.
B) the
Q6: Growing evidence suggests that high levels of
Q7: Stress occurs when:
A) a situation is perceived
Q8: Happy employees are _ than less happy
Q9: Overt reactions that express feelings about events
Q10: Mood is a combination of both:
A) who
Q11: Positive mood helps people:
A) recall positive things.
B)
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