Table 16.1
Todd's restaurant is changing from a fast food menu and walk-through service to simple, quickly prepared meals eaten in the restaurant or along the sidewalk. This change was brought on by the losses he is experiencing due to decreased demand for fast food. In order to make the changes as effective as possible and to avoid having to react in the future, Todd is talking to his employees about their ideas on the changes and what the future might hold. He wants employees to try some new things, tell him what's working and what's not working, and help the company grow.
-Refer to Table 16.1. Todd's restaurant is experiencing:

Question

Quizplus · Accepted Answer

Todd's restaurant is undergoing a significant change in its menu and service style, which indicates that the change is a second-order change. The change is not just an incremental adjustment, but instead implies a fundamental shift in the company's operations. Todd is also involving his employees in the change process, which suggests that it is a planned change rather than an administrative change made from the top-down.

Table 16.1 Todd's Restaurant Is Changing from a Fast Food Menu and Menu